Easy Hassle-Free Returns
We know it can take time to ensure everything is just right, so you have 30 days from the delivery date or pick up date to send your order back to us if it is not perfect. If you’re not 100% satisfied with your purchase within that timeframe, you can return it for a refund.
Free Return Shipping
To make the process as easy as possible, we’ll cover the return shipping costs.
Before You Make a Return
Any product you return must be in new condition and shipped in the original packaging, including all manuals and accessories provided with the product. Not sure your return is eligible? Give us a ring at (407) 552-59-07 M-F 8am-6pm EST.
Proof of purchase required. Credits will be applied to the original payment method used in the transaction. If you applied a coupon or promo code on the order you’re returning, you’ll be refunded the amount that you paid after the applied discount. Exceptions: We are unable to accept returns from outside the United States. We are unable to accept returns on bicycles won in contest giveaways. Standard Return Instructions Send us a message to get your return authorization number and return label. Pack your bike in the original packaging.