#support

Support

  1. How do I best preserve my Cyber Bike battery life? Always pedal along with your E-bike. While riding up hills especially you should be assisting your E-bike so the battery isn’t depleted too quickly. Always keep your battery charged. Lithium batteries life cycle can be extended by not depleting your battery fully. Even if you haven’t depleted your battery entirely during your ride we suggest that you charge it. Do not overcharge your battery. Be sure not to leave your battery charging for more than 24 hours at a time.
  2. How do I extend the range of my Cyber Bike E-bicycle per charge? Your E-bike will consume much less battery when you begin riding by pedaling and not using the throttle. Stop and go riding with the throttle can limit the range of your E-bike. Always make sure your tires are inflated properly. Riding on low pressure tires will consume more energy. Always pedal up hills. Do not use throttle only when riding up hills. Use your mechanical gears correctly. When you are pedaling make sure to be in the correct gear. Lower your gears while going up hills and raise the gears on flat and downhill terrain.
  3. How many years will my Cyber Bike battery last me? The average rider can use a lithium battery for 2-3 years before feeling like it needs to be replaced. This depends on riding conditions, the weight of the rider, amount of use and discharge rate over time. Discharging your lithium battery quickly under high current will lower the battery capacity over time.
  4. What do the terms amps, watts and volts mean for my E-bike? Your E-bike has an electric system that is measured by volts and amps. The voltage is the amount of potential electricity your battery holds.The amps or current refers to the speed or rate of flow of electricity as it is being drawn from the battery. The higher the current the quicker the battery will be depleted. High current happens when riding with a heavy load, riding uphill, riding on bumpy and grass terrain etc.The watts is a measure of the output of power that your E-bike can provide. Watts are measured by multiplying the voltage by the current. Example: A 350 watt system can put out up to about 600 watts at peak but will provide 350 watts of power when riding under normal conditions. The rated power of your E-bike will affect the speed and or torque depending on the configuration.
  5. Can I ride my Cyber Bike in the rain? Your E-bike is water resistant and can be ridden in an average rainfall. We advise against riding in heavy rain and strongly advise against leaving your E-bike outside while it’s raining.
  6. Can I ride off-road with my Cyber BIke? Our bikes are made for both off and on road terrain. Please note: Off road riding will consume more energy from your battery and limit the range of your E-bike. We strongly caution and advise against frequent jumping and rough riding with your E-bike.
  7. Does the motor work with the mechanical gears of the Electric Bicycle? Your Cyber Bike comes with a rear hub geared motor. The motor has its own internal planetary gear transmission. Using the correct mechanical gears is important since when pedaling the motor is assisted and will work quicker and more powerfully.
  8. What is the top speed of my E-Bicycle? The maximum speed by throttle only is mandated by federal law at 20 MPH. While riding on your E-bike you can pedal to reach higher speeds. The maximum speed will depend on the riding conditions as well as your participation.

Troubleshooting Your E-Bicycle

Look here if you need to troubleshoot your E-Bicycle.
  1. How do I change a flat tire on the rear motor wheel of my Electric Bicycle? Turn the power of your battery off or remove the battery entirely from your E-bike. Disconnect the motor cable quick connector. Change the flat tire as you would a regular bicycle. Reconnect the motor plug matching up the arrows on the cable connectors.
  2. My E-Bike motor is making loud noises what should I do? Check the brakes to be sure they are adjusted properly and not the cause of the noise. Ride the bicycle without power to be sure the noise is not originating from any of the other mechanical parts of your E-bike. If the problem persists please see your licensed Cyber Bikes dealer.
  3. What do I do if the power of my E-bike cuts out? Check the battery voltage on the top of your battery. Check all of your connections specifically the connector to the LCD display. Remove the battery and place it back in place. Check if the system may be overloaded (riding up steep hill without assistance, heavy load). If the problem persists please see your licensed Cyber Bikes dealer.
  4. What if I feel that the range of my E-Bicycle is low? Check your charger. Please deplete the battery entirely and check the time it takes to complete the charge of your battery from 0-100%. The correct time should be 6.5 hours. If the charge time is less this indicates that the charger is not completing the charge. After charging your battery completely ride it out. Ride the E-bike once and measure your total trip distance to see if the battery is functioning properly. Cyber Bikes service center will want to know the actual range of your battery/ If the problem persists please see your What if I feel that the range of my E-Bicycle is low? Check your charger. Please deplete the battery entirely and check the time it takes to complete the charge of your battery from 0-100%. The correct time should be 6.5 hours. If the charge time is less this indicates that the charger is not completing the charge. After charging your battery completely ride it out. Ride the E-bike once and measure your total trip distance to see if the battery is functioning properly. Magnum Bikes service center will want to know the actual range of your battery. If you are able, measure the battery voltage when fully charged. The voltage of your lithium battery should be 42V. If it is less than this there is a problem with either your battery or charger.

If the problem persists please see your licensed Cyber Bikes dealer.